Client services
Frequently Asked Questions
Essential information about the SEMVII prototype and the proposed client experience.
Is this store live?+
The storefront remains in pre-launch mode. Live checkout is enabled only after the Shopify connection and merchant settings are verified.
Which countries do you ship to?+
The intended launch market is the United States. Shipping coverage and rates have not yet been finalized.
How do I choose a size?+
A final garment-specific size guide will be added before launch. Product measurements and model details remain subject to final catalog data.
Can I return an item?+
The return window and eligibility rules have not yet been finalized. The approved policy will be published before live checkout is enabled.
How should I care for my garment?+
Always follow the final care information supplied in Shopify and on the garment label.