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Client services / Care

Care, considered

The right care depends on the individual piece.

Start with the label

Follow the care label and verified product instructions. Materials, linings, finishes, and trims can require different treatment. Demo product descriptions are not verified care instructions for merchandise you own.

Clothing

Before washing, drying, ironing, or dry cleaning, check the permitted method on the garment label. Do not apply a generic washing temperature or treatment based only on the material’s name.

Bags, footwear & eyewear

Check the manufacturer’s instructions before applying cleaners, conditioners, heat, or solvents. When the finish or material is unknown, ask for product-specific guidance rather than experimenting.

Ask about your piece

Include the product name or reference when you contact client services. Repair services, warranties, and authenticity claims are not offered or implied by this prototype.